1. RESERVATIONS
AND PAYMENTS
1.1 Reservations
are made through Inabus Tours.
1.2
Safaris
are
booked and confirmed only on receipt of a 20% advance payment of the
basic program
rate.
This advance payment is due within fourteen
(14) days of making the
reservation. There
shall be no binding contract
until the advance payment has been received by the Company. Failure to remit your
advance payment on time
will result in an automatic change of status of any confirmed space to
a
provisional basis and the possible inability to reinstate your
reservation. When
the Company receives your advance
payment, a booking reference number will be assigned and noted on your
original
invoice. This
number shall be deemed to
constitute acceptance and confirmation of the booking.
Your cancelled check and/or wire transfer
authority will act as your receipt.
* If the Company
is NOT making your complete
travel arrangements for you, it will be necessary to furnish us with a
copy of
the confirmation of your transportation arrangements before we confirm
our portion of your
travel plans. The
Company cannot be liable for any penalties
or losses incurred as a result of voluntary or involuntary changes to
transportation schedules.
1.3 Unless
alternative arrangements are made,
the balance is due no later than forty five (45) days prior to
commencement of
the program. If the
balance has not been
received by that date, the Company shall be entitled in its discretion
to treat
your reservation as canceled, and consequently to forfeit such part of
the
advance payment as determined solely by the Company.
1.4 Any
reservation made within sixty (60) days
of commencement of a program may be accepted provided space is
available,
payment in full is received, and provided that documents can be
delivered prior
to departure.
1.5 The
Company will not provide tickets,
coupons, vouchers or documents until full payment has been received by
the
Company.
1.6 The
Company will not accept responsibility
for wire transfer and/or overnight mail charges.
1.7
No client will be permitted into the field
without payment in full being received by the Company.
1.8 Special
airfares are capacity controlled and
often sold out months in advance.
In
addition, many accommodations
offered by the Company have limited capacity.
It is essential to make reservations well in
advance to insure your
preferred arrangements.
2. CANCELLATIONS
AND REFUNDS – FIT BOOKINGS (see #21 for
Groups)
2.1 Any
cancellation of a booking must be in
writing and shall only be effective upon its acknowledged receipt by
the Company. Cancellation
charges shall apply in the
following circumstances:
-
Cancellation 121 days or more prior to program starting
date is subject to a $150
fee per person.
- Cancellation
120 to 61 days prior to program starting
date, full
advance payment is forfeited.
- Cancellation
60 to 31 days prior to program starting
date, 50% of total program cost is
forfeited.
- Cancellation
30 days or less prior to program starting
date and "no shows," total
program cost is forfeited to include
handling fees and
liquidated damages for the Company.
2.2 If you
are a "no show," the
Company shall be entitled to treat your reservation as canceled without
having
given the Company any notice, and the provisions of Paragraph 2.1 shall
apply.
2.3 Any
request to amend or change a booking
once it has been confirmed may be accommodated subject to space
availability. If
the Company is able to
assist, an administrative fee may be charged, depending on the nature
of the
change. These fees
will be added to your
final invoice.
2.4 No
refunds are given
(1) for lost travel
time or substitution of facilities,
(2) for itineraries amended after
departure,
(3) for circumstances arising beyond the Company's
control,
necessitating alternative arrangements being made
to ensure the
safety and/or
further participation and enjoyment of your
program,
(4) if you do not appear
for any accommodation, service,
sightseeing or trip segment without notifying
the Company, or (5) if you leave your
program after it has begun, or miss any
scheduled sightseeing, activities, meals or
accommodations.
3. FOR
YOUR
INFORMATION
3.1 The
Company may act as booking agent for
hotels, airlines, air charters, bus companies, ground transportation,
boat
purveyors or owners, and other independent contractors providing
accommodations, transportation, and/or other services abroad. Each of these companies is
an independent
corporation with its own management and is not subject to the control
of the
Company, including, but not limited to, various overseas ground
operators.
3.2 All
bookings like those described above are
accepted by the Company, as agent for independent overseas ground
operators. The
transportation,
accommodations and other services provided by the ground operators are
offered
subject to the terms and conditions contained in the tickets, exchange
orders
or vouchers issued by them and/or their suppliers.
Because the Company does not have the right
to control the operations of the independent operators and their
suppliers, IT CANNOT BE LIABLE FOR ANY
PERSONAL INJURY
OR PROPERTY DAMAGE which may arise out of these services. The Company reserves the
right to cancel any
itinerary or any part of it, to make such alterations in the itinerary
as it
deems necessary or desirable, to refuse to accept or to retain as a
member of
any program any person at any time, and to pass on to program members
any
expenditure incurred by delays or events beyond its control. In case of any appreciable
variation in its
cost, the Company reserves the right to adjust its rates.
4. RISKS
4.1 The
Company draws your attention to the fact
that there are certain inherent risks involved in participating in the
type of
trips sold by the Company. The
Company
will ask you to sign a Release to acknowledge this warning and also to
release
and hold harmless the Company from any damages that may result.
4.2 It is
your sole responsibility to take all
appropriate medical advice prior to departure as to whether or not you
are fit
enough to undertake the trip booked.
The
Company shall not be liable for illness, injury or death sustained on a
program
sold by the Company which is not due to the gross negligence of the
Company,
its officers, employees, authorized representatives or agents
whomsoever.
5. FORCE
MAJEURE
5.1 "Force
Majeure" means, in relation
to the Company, any circumstances beyond the reasonable control of the
Company
(including, but without limitation, acts of God, explosion, flood,
tempest,
fire or accident, war or threat of war, sabotage, insurrection, civil
disturbance, or requisition, sickness, quarantine, government
intervention,
weather conditions or other untoward occurrences).
5.2 If the
Company is affected by Force Majeure
it shall forthwith notify you of the nature and extent thereof.
5.3 The
Company shall not be deemed to be in
breach of these terms and conditions or otherwise be liable to you, by
reason
of delay in performance, or by non-performance, of any of its
obligations
hereunder to the extent that any such delay or non-performance is due
to any
Force Majeure.
5.4 If the
Company is affected by Force Majeure
it shall be entitled to, and may in its sole and absolute discretion,
vary or
cancel any itinerary or arrangement in relation to the trip. Payment of any refund by
the Company to you
as a result of the non-performance of any of the Company's obligations
hereunder shall remain in its sole and absolute discretion although the
Company
shall use its reasonable endeavors to reimburse you where possible. However, the Company shall
be entitled to
deduct from any refund recoverable the reasonable actual and potential
costs to
the Company of the Force Majeure.
5.5
Regarding
civil
unrest, once the Company has investigated the prevailing situation as
it deems
fit, it shall remain in the Company's sole and absolute discretion
whether to
proceed with the trip. You
may in such
circumstances cancel the trip. However,
if, after having made all reasonable and proper inquiries, the Company
is of the
opinion that the trip may proceed, no refund will be payable to you and
the
provisions of Paragraph 2 shall apply.
6. INSURANCE
6.1 The
Company strongly recommends that you
obtain the following types of insurance which are commercially
available:
·
Accidental
death and disability
·
Major
Medical
·
Emergency
medical evacuation
· Loss
of
personal effects
·
Trip
cancellation
7. SURCHARGES
& EXCHANGE RATES
7.1 Although
the Company hopes that it will not
need to levy surcharges it reserves the right to do so on the invoice
amount, if this becomes necessary. The Company will endeavor
to notify you in writing
as soon as it is aware of any likely surcharge, and you must pay the
amount of
such surcharge no later than fourteen (14) days after written
notification has
been received (depending on the circumstances).
If the surcharge is not paid within such time,
the Company may construe
such non-payment as an act of cancellation on your part and the
provisions of
Clause 2 shall apply.
7.2 Rates
used in the programs are based on
tariffs and exchange rates valid at the time of printing. Should a rate vary against
the US Dollar by
more than 3%, the Company reserves the right to recalculate the tour
cost and
apply the differential as a surcharge.
Any refund made by the Company shall be in its
sole and absolute
discretion.
8.
TERMS
AND
CONDITIONS
These terms and conditions govern the
relationship between the Company and you, to the total exclusion of any
other
terms and conditions. No
alteration to
the terms and conditions may be made by any of the Company employees,
authorized representatives or agents, unless in writing by an
authorized
officer of the Company. All
decisions
and matters subject to the Company's discretion shall be made by an
authorized
officer of the Company.
9. CARRIAGE
BY LAND, SEA AND AIR
9.1 Carriage
by Land, Sea and Air is subject to
the terms and conditions of the carrier with whom you travel and to
international conventions some of which may limit liability. Land, Sea and Air travel
are also subject to
operational decisions of carriers an air and sea ports which may result
in
cancellations, delays or diversions, over which the Company has no
control and
for which the Company accepts no liability whatsoever.
9.2 The
passenger contract in use by the airline
carriers concerned, when issued, shall constitute the sole contract
between the
transportation companies and the purchaser of these program and/or the
passengers.
10. BAGGAGE
Temporary or permanent loss of baggage
is the responsibility of you or the carrier.
11. TRAVEL
DOCUMENTS AND VACCINATIONS
It is your responsibility to ensure
that passports, visas, travel permits, health certificates,
inoculations,
international driving license, or other documentation required for the
trip are
obtained and are in order. It
is your
responsibility to meet any additional costs incurred either by yourself
(or by
the Company on your behalf) as a result of any failure by you to comply
with
such requirements.
12. SPECIAL
REQUESTS
You must advise the Company in writing
of any special requests; e.g., diet, facility or physical handicap,
when you
submit your reservation request to the Company.
The Company will meet such requests, if
possible.
13. INFORMATION
IN THE BROCHURE
All information given in the Company's
brochure and website is, to the best of the Company's knowledge,
correct at the
time of going to press but the Company reserves the right to change
same. The
photographs reproduced and information
provided in this brochure depict typical scenes experienced and details
on each
destination; but the subject matter may not necessarily be seen or
experienced
while visiting that destination.
14. PHOTOGRAPHY
The Company reserves the right without
further notice to make use of any photography or film taken on the trip
by our
staff for general purposes without payment or permission.
15. DISPUTES
If you have any cause for complaint
while traveling, you must immediately bring it to the attention of the
Company's local representative or agent who will attempt to resolve the
situation.
16. CONSENT
The payment of the advance payment OR
any other partial payment for a reservation on a safari constitutes
consent to
all provisions of the conditions and general information contained in
the
Company's brochures, invoice and travel documents.
The terms under which you agree to take these
safaris cannot be changed or amended except in writing signed by an
authorized
officer of the Company.
17. MONEY
PAID TO TRAVEL AGENTS
Your agent will forward advance
payments to us on your behalf. Since
your agent is not our agent for the purpose of receipt of monies, there
is no
liability on our part unless and until we notify you that monies paid
have been
received by us. A
Booking Confirmation
Number is issued to your agent upon receipt of their payment on your
behalf.
18. CONDITION
OF BOOKING
You shall comply with the instructions
of the Company's representatives at all times.
No Client shall be accepted or be permitted to
continue on a program
while their status or mental or physical condition is, in the opinion
of any
representative of the Company, such as to render them incapable of
caring for
themselves or make themselves objectionable to other Clients or become
a hazard
to themselves or other Clients and the Company will not be responsible
for
expenses by such persons precluded from completing the program for this
reason.
19. NOTICE
OF
ENFORCEABILITY
Please remember: when you book travel
related services with the Company, you are entering into a binding
agreement
that assumes all terms and conditions are fully understood as stated in
this
brochure.
20. YOUR
BOOKING AGENT'S RESPONSIBILITY
At Ker & Downey (Botswana),
we are very proud of our
relationship with the travel trade throughout the world. To facilitate the
reservations process for
you, Ker & Downey (Botswana)
requests its booking agents to provide you with thorough communications
pertaining to your booking. Your
agent
has been provided with a list of responsibilities to assist and inform
you on
matters such as required documentation, payment schedules and
cancellation policies. Your
agent will assist you to the best of
his/her ability in providing answers and information pertaining to your
booking.
21. GROUPS
21.1 A
group booking
is defined as any booking of 8 or more persons per night.
21.2 Peak
Season
Advance group
bookings for the peak season (July – October
inclusive), will be requested
to confirm group size by 180 days prior and hold a deposit on
behalf of
the clients of 20%. Thereafter this deposit forms part of the
cancellation fees
outlined below and we reserve the right to request the advance payment
if at
any time we have a firm request for the space. For groups sized 8-12
pax any
changes in numbers will be assessed on an individual basis, but for
full camp
bookings (defined as 13 pax and over) cancellation fees will be
implemented as
per the policy below.
Group
bookings
for the peak season made within 180 days of
travel will
have 14 days to confirm or release the space. Confirmation is
made by
holding the deposit of 20% to cover for cancellation fees below and
below
policy is applicable thereafter.
21.3 Shoulder
Season
Advance
group
bookings for the low or shoulder season (March - June
inclusive and
November), will be requested to confirm group size by 90 days
prior and
hold a deposit on behalf of the clients of 20%. Thereafter this deposit
forms
part of the cancellation fees outlined below and we reserve the right
to
request the advance payment if at any time we have a firm request for
the
space. For groups sized 8-12 pax any changes in numbers will be
assessed on an
individual basis, but for full camp bookings (defined as 13 pax and
over)
cancellation fees will be implemented as per the policy below.
Group
bookings
for the low or shoulder season made within 90
days of travel
will have 14 days to confirm or release the space.
Confirmation is
made by holding the deposit of 20% to cover for cancellation
fees below
and below policy is applicable thereafter.
21.4 Cancellation
fees are to be paid per person per
night booked.
21.5 Full
payment of the booking is required 45 days
prior to travel unless otherwise arranged with specific operators or
individuals.
·Cancellation
121 days or more prior to program starting
date is subject to 20% of
accommodation cost.
·Cancellation
120 to 91 days prior to program starting
date is
subject to 30% of accommodation cost.
·Cancellation
90 to 31 days prior to program starting date
is subject to 50% of accommodation cost.
·Cancellation
30 days or less prior
to program starting date and "no shows," total costs are
forfeited.
|
